We do not refund for change of mind, wrong sizing or incorrect choices.

Due to the nature of crystals, we do not offer refunds or exchanges once your items have been purchased/shipped.

All jewellery is not exchangeable, nor refunds given for health regulations. It is not refundable after being shipped. Although a refund or replacement if available, may be issued if a fault or breakage in transit occurs. We require proof of photograph in this event.

~ Return postage is at the customer’s expense. A tracking number must be provided by the customer, as proof of shipping in this event. A refund is not issued until goods have been received by us.

~ If you have any problems once your order is delivered, please contact us IMMEDIATELY within 48 HOURS, so we may rectify or replace the product or crystal. We require a photograph of the broken crystal/item within 48 hours, upon receiving your parcel. Including the packaging we sent it in.

Our email address is info@artandhealing.com.au

OUR RETURN ADDRESS IS:

Aah art and healing PTY LTD PO Box 567, Aireys Inlet, Victoria, 3231 Australia

~ Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.

~ We are not responsible if you resent the item to another person as gifting, once our original packing has been opened and it becomes broken in transit.

~ We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended.

Australia Post usually leave it in a safe drop spot, or they will take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.

~ If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost.

We issue you tracking details to use and keep yourself updated in case a problem arises.

~ Overseas orders are not in our jurisdiction once they leave Australia, we cannot be held liable for custom charges, loss, delays or theft in your country. We do not give refunds for parcels not received overseas. We provide your tracking number as proof of your goods being shipped, for you to monitor once they depart Australia.

Do not wear in the ocean, spas or swimming pools. Avoid wearing when sleeping and playing sports too. Perfumes, body oils, natural body acids and lotions can also affect crystals and silver, if used directly on the skin where the jewellery is placed, your jewellery may become tarnished, damaged or the stones visibly duller and we are not liable for this.

Be careful with your piece as natural gemstones can be fragile and may crack if not properly cared for.

Store your piece in your provided jewellery bag or in a safe place so it is not damaged when you're not wearing it.

BRACELETS Our bracelet sizing is based on a snug fit for the specified wrist circumference sizes. We recommend measuring your wrist with a measuring tape for an accurate indication. Below we have provided a recommendation for each wrist size group: • SMALL (fits 16cm wrist snugly): 14 - 16cm wrist circumference • MEDIUM (fits 18cm wrist snugly): 16.5 – 18cm wrist circumference • LARGE (fits 20cm wrists snugly): 18.5 – 20cm wrist circumference • BESPOKE SIZING SERVICE: For customers who are wanting a more accurate fit, we offer a complimentary bespoke sizing service for our elastic cord bracelets only. To activate this service, please just leave a comment in the comment box at checkout to indicate your wrist size in centimetres using the following wording “Please create for a Xcm wrist size” NECKLACES Our necklaces come in a variety of lengths, indicated in each product description. Below is a guide to indicate approximate fit. Many of our necklaces include an extender chain which allows sizing flexibility depending on your desired fit. • 40cm (Choker length): Shorter necklace length, sitting close to the neckline. • 45cm (Princess length): Traditional necklace length, sitting close to the collarbone. • 50cm (Matinee length): Longer necklace length sitting below the collarbone, and can be worn over a top or shirt.